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Support for Students Policy

Policy overview

1 Purpose

To provide information about the support available to students and to outline how the University communicates with Students about how to access the available support.

2 Scope

This Policy applies to all Students, including Award Program and Non-Award Program Students and Higher Degree by Research (HDR) Students enrolled in Coursework Courses.

3 Policy Statement

The University is committed to ensuring that all Students are provided with information about and access to the support services and resources that are available to assist them successfully complete their studies.

Further information about the services, supports and resources available to all Students to support their success can be found on the University's website.

This Policy will be reviewed annually, including the resources associated with providing the identified services, to ensure that Students are adequately supported.

This Policy is a requirement of the Higher Education Support Act (2003) and should be read in conjunction with the Policy Instruments listed in Section 7.

This Policy aligns with Higher Education Standards Framework (Threshold Standards) 2021: Standard 1.3 Orientation and Progression; Standard 2.2 Diversity and Equity; Standard 3.3 Learning Resources and Educational Support

4 Principles

The University is committed to:

  • supporting diversity, inclusion and accessibility and creating equitable opportunities for Student success
  • ensuring all Students have access to appropriate academic and non-academic support
  • making reasonable adjustments to accommodate Student and cohort circumstances
  • communicating proactively with Students who are not making satisfactory Academic Progress to ensure they are aware of support services available to assist them address factors impacting their progress
  • recommending access to appropriate services for students identified as needing additional support to pass their courses
  • in combination with other indicators, utilising the results of regular monitoring and review of the nature and scope of support services provided by the University to ensure they remain appropriate to the diverse needs of Student cohorts.

4.1 Academic support services

Academic support services for all Students include:

4.2 Non-academic support services

Non-academic support services provided by the University include:

The UniSQ Student Guild also provides:

5 References

Nil.

6 Schedules

This policy must be read in conjunction with its subordinate schedules as provided in the table below.

7 Policy Information

Accountable Officer

Provost

Responsible Officer

Dean (Students)

Policy Type

Executive Policy

Policy Suite

Subordinate Schedules

Approved Date

19/12/2023

Effective Date

19/12/2023

Review Date

19/12/2024

Relevant Legislation

Education Services for Overseas Students (ESOS) Act 2000

Higher Education Support Act 2003

National Code of Practice for Providers of Education and Training to Overseas Students 2018

Tertiary Education Quality and Standards Agency Act 2011

Policy Exceptions

Policy Exceptions Register

Related Policies

Admissions Policy

Assessment Policy

Enrolment Policy

Equity in Education Policy and Procedure

Graduate Attributes Policy

Higher Degree by Research Student Policy

Learning and Teaching Policy

Library Policy

Prevention of Discrimination, Bullying, Harassment and Sexual Misconduct Policy

Student Academic Integrity Policy

Student Advice, Student Welfare and Pastoral Support Policy and Procedure

Student Grievance Resolution Policy

Students with a Disability Policy and Procedure

Under 18 International Students Policy

Work Health and Safety Policy

Related Procedures

Admissions Procedure

Assessment of Special Circumstances Procedure

Assessment Procedure

Enrolment Procedure

Grades Procedure

Higher Degree by Research Student Progress Procedure

Higher Degree by Research Supervision Procedure

Prevention of Discrimination, Bullying and Harassment Procedure

Principles of Academic Employee Contactability and Availability Procedure

Student Academic Progress Procedure

Student Appeals Procedure

Student Grievance Resolution Procedure

Related forms, publications and websites

Definitions

Terms defined in the Definitions Dictionary

Academic Progress

Describes the status of a Student's progress towards successful completion of their coursework for each Study Period and towards completion of their program within the maximum given timeframe. Students who are successfully progressing through their studies would not be assigned to any of the Academic Progress stages outlined in the Student Academic Progress Procedure....moreDescribes the status of a Student's progress towards successful completion of their coursework for each Study Period and towards completion of their program within the maximum given timeframe. Students who are successfully progressing through their studies would not be assigned to any of the Academic Progress stages outlined in the Student Academic Progress Procedure.

Award Program

A sequence of study which leads to an academic qualification granted by the University and conferred by Council....moreA sequence of study which leads to an academic qualification granted by the University and conferred by Council.

Coursework Course

A subject of study, defined by a Course Specification, for which Students may be awarded a Final Grade where the method of teaching and learning that leads to the acquisition of skills and knowledge and does not include a major research component....moreA subject of study, defined by a Course Specification, for which Students may be awarded a Final Grade where the method of teaching and learning that leads to the acquisition of skills and knowledge and does not include a major research component.

Higher Degree by Research (HDR)

A Research Doctorate or Research Masters program for which at least two-thirds of the Student load for the program is required as research work....moreA Research Doctorate or Research Masters program for which at least two-thirds of the Student load for the program is required as research work.

Non-Award Program

A sequence of study which does not lead to an Award....moreA sequence of study which does not lead to an Award.

Policy

A high level strategic directive that establishes a principle based approach on a subject. Policy is operationalised through Procedures that give instructions and set out processes to implement a Policy....moreA high level strategic directive that establishes a principle based approach on a subject. Policy is operationalised through Procedures that give instructions and set out processes to implement a Policy.

Policy Instrument

A Policy Instrument refers to an instrument that is governed by the Policy framework. These include Policies, Procedures and Schedules....moreA Policy Instrument refers to an instrument that is governed by the Policy framework. These include Policies, Procedures and Schedules.

Student

A person who is enrolled in a UniSQ Upskill Course or who is admitted to an Award Program or Non-Award Program offered by the University and is: currently enrolled in one or more Courses or study units; or not currently enrolled but is on an approved Leave of Absence or whose admission has not been cancelled....moreA person who is enrolled in a UniSQ Upskill Course or who is admitted to an Award Program or Non-Award Program offered by the University and is: currently enrolled in one or more Courses or study units; or not currently enrolled but is on an approved Leave of Absence or whose admission has not been cancelled.

University

The term 'University' or 'UniSQ' means the University of Southern Queensland....moreThe term 'University' or 'UniSQ' means the University of Southern Queensland.

Definitions that relate to this policy only

Keywords

Record No

23/587PL

Complying with the law and observing Policy and Procedure is a condition of working and/or studying at the University.

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