1 Support enquiries for the Public Policy site

USQ Policy Library public site for viewing policies

1. During Business hours, please click through to the ICT Help Desk page (https://heat.usq.edu.au/heatselfservice/default/en-us/newcallticket.asp?Action=NewTicket) and log a self-service request.

2. If you are a student or external to the University, please email your technical issue (ictservicedesk@usq.edu.au).

3. After hours, please click through to the ICT After Hours Support page (http://www.usq.edu.au/ict/staff/servicesforms/afterhrs).

4. Content and Styles- Contact the Policy Coordinator – telephone 07 4631 1578

2 Support enquiries for the SharePoint Authoring site

USQ Policy Library SharePoint site for authoring policy documents

1. Technical - Contact the SharePoint Team

2. Access, content and styles - Contact the Policy Coordinator – telephone 07 4631 1578

3 Support enquiries for the USQ Management site

Technical

1. During Business hours, please click through to the ICT Help Desk page (https://heat.usq.edu.au/heatselfservice/default/en-us/newcallticket.asp?Action=NewTicket) and log a self-service request.

2. If you are a student or external to the University, please email your technical issue (ictservicedesk@usq.edu.au).

3. After hours, please click through to the ICT After Hours Support page (http://www.usq.edu.au/ict/staff/servicesforms/afterhrs).

4. Content and Styles- Policy Coordinator - telephone +61 7  4631 1578

4 Frequently Asked Questions

Q: How do I find a policy?

A: Simply enter the “Title” of the policy in the search box, select the “Title” radio button and click on the search button OR enter a keyword from the policy text in the search box, select the “Free Text” radio button and click on the search button. Select the required policy from the “Google” results.

Q: I would like to access a previous year Academic Regulations?

A: The “Academic Regulations” are now known as the Student Academic policies. A copy of past academic regulations is available by contacting the Policy Coordinator – telephone 07 4631 1578

Q: I don’t get any results when I search for a policy?

A: This may be due to spelling errors or your search may be too specific. We recommend entering general keywords relating to the policy for which you are searching or enter the exact title.

Q: I would like to provide feedback about a policy?

A: Contact the ‘Content and Styles’ the Policy Coordinator – telephone 07 4631 1578

Q: Who can help me prepare my Policy Development Consultation Plan?

A: Policy Coordinator can provide assistance and advice. Please call 07 4631 1578

5 Other Information