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Complaint Type

Definition overview

1 Definition

The classification assigned to a Complaint in accordance with the Complaint Type and Responsibilities Schedule*. The Complaint Type determines the process to which the Complaint will be referred for resolution by the Student Complaint Management Triage System.

*The Complaint Type and Responsibilities Schedule is subordinate to the Student Complaint and Appeal Policy

2 References

USQ Defined.

3 Definition Information

Approved Date

8/12/2014

Effective Date

20/7/2015

Record No

15/491PL

Failure to comply with this Policy or Policy Instrument may be considered as misconduct and the provisions of the relevant Policy or Procedure applied.

* This file is available in Portable Document Format (PDF) which requires the use of Adobe Acrobat Reader. A free copy of Acrobat Reader may be obtained from Adobe. Users who are unable to access information in PDF should email policy@usq.edu.au to obtain this information in an alternative format.