The classification assigned to a Complaint in accordance with the Complaint Type and Responsibilities Schedule*. The Complaint Type determines the process to which the Complaint will be referred for resolution by the Student Complaint Management Triage System.
*The Complaint Type and Responsibilities Schedule is subordinate to the Student Complaint and Appeal Policy
3 Definition Information
Failure to comply with this Policy or Policy Instrument may be considered as misconduct and the provisions of the relevant Policy or Procedure applied.
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