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OS-Help Policy and Procedure

Policy overview

1 Purpose

OS-HELP provides financial assistance to eligible Students, who are normally based in Australia, to undertake part of their course of study overseas.

2 Scope

OS-HELP may be used to cover expenses associated with the overseas study, such as airfares, accommodation and other travel or settling expenses relating to their course of overseas study.

3 Policy Statement

OS-HELP is a Government funded loan scheme which provides financial assistance to eligible Commonwealth Supported Students who undertake part of their undergraduate program overseas, to cover expenses such as:

  • airfares
  • accommodation
  • other travel or settling expenses

Eligible students can receive two OS-HELP loans over their lifetime. Students may apply to borrow a minimum of $1000 and up to a maximum of $5000 (indexed annually) in $1000 increments. The OS-HELP debt is incurred on the day the Student is paid their loan amount and is added to any existing HECS or HELP debt.

4 Procedures

4.1 Eligibility

To be eligible for an OS-HELP loan, a Student must:

  1. be an Australian citizen or holder of an Australian permanent humanitarian visa;
  2. have not received an OS-HELP loan on more than one other occasion from the University or any other higher education provider;
  3. be enrolled in an undergraduate program of study with the University;
  4. have already completed at least one EFTSL (8 courses), of study that counts towards their program of study, as a Commonwealth Supported Student;
  5. be enrolled in Full-Time Study with an overseas higher education institution, and be outside Australia while undertaking that study;
  6. have, on return from study overseas, Units to the value of at least .5 EFTSL (4 courses) to complete the requirements of their program;
  7. provide confirmation from their faculty that overseas study counts for Credit towards their program, and the total Credit allowed;
  8. complete and lodge an OS-HELP Debt Confirmation form with the University including their Tax File Number;
  9. have been selected by the University to receive an OS-HELP loan;
  10. have not received any other OS-HELP loan for a period that overlaps or coincides with the six month period;
  11. Where a Student's Full-Time Study overseas does not convert to .500 EFTSL of Credit in their University program, the amount the Student may apply for is normally reduced on a pro-rata basis, i.e.:

EFTSL

Credit Gained in Home Program

Loan Amount

.500

4 Courses

100%

.375

3 Courses

80%

.250

2 Courses

60%

.125

1 Course

40%

4.2 Applying

To apply for an OS-HELP loan, current students should request the following forms from the Manager (Fees and Remissions) by sending an email to fees@usq.edu.au:

  • an Application Form;
  • a copy of the DEST publication - OS-HELP Statement of Terms and Conditions; and
  • an OS-HELP Debt Confirmation Form.

The following documentation must also be included when submitting your application:

  • confirmation of Enrolment from the overseas Higher Education provider including a list of subjects;
  • written confirmation from your faculty that your study overseas will count for Credit towards your current USQ program; and
  • the start and end date of the study period.

4.3 Submitting an Application

Applications including full documentation must be submitted by the dates listed on the application form to the following address:

Manager (Fees and Remissions)

Student Support and Retention

University of Southern Queensland

Toowoomba Qld 4350

4.4 Approval Process

Students will be provided a Notice of the outcome of their loan application within 6 weeks of the University receiving the written application complete with necessary documentation.

Successful applicants must complete and submit to the University an OS-HELP debt confirmation form at the time of accepting an offer of an OS-HELP Loan.

If the application is approved, payment will be made by cheque and sent to the Student by registered mail. On-campus Students may arrange to collect their cheque from Student Support and Retention located in B Block.

The University will issue a Commonwealth Assistance Notice (CAN) to the Student no later than 28 calendar days after the date on which the OS-HELP debt was incurred.

4.5 Review of Decision

Students dissatisfied with the outcome of their application may request that the Decision be reviewed in accordance with the Review of Decision Procedure.

All requests for review must be submitted to the Director (Student and Academic Support) within 10 University Business Days of the date provided on the Notice advising of the outcome of the application.

5 References

Nil.

6 Schedules

This policy must be read in conjunction with its subordinate schedules as provided in the table below.

7 Policy Information

Subordinate Schedules

Accountable Officer

Deputy Vice-Chancellor (Students and Communities)

Policy Type

Executive Policy

Approved Date

1/2/2001

Effective Date

1/2/2001

Review Date

Relevant Legislation

Related Policies

Related Procedures

Review of Decision Procedure

Related forms, publications and websites

OS-HELP Debt Confirmation form (paper-based form available only from Fees and Remission)

OS-HELP loans and overseas study

Definitions

Terms defined in the Definitions Dictionary

Commonwealth Supported Student

A Student who occupies a Commonwealth Supported Place....moreA Student who occupies a Commonwealth Supported Place.

Course

The basic unit of study and assessment for which a Student may be awarded a grade, and may accumulate credit units towards completion of a Program....moreThe basic unit of study and assessment for which a Student may be awarded a grade, and may accumulate credit units towards completion of a Program.

Credit

Credit may be granted towards Courses in an Award Program based on recognition of prior studies. Credit may count towards a Student's Grade Point Average....moreCredit may be granted towards Courses in an Award Program based on recognition of prior studies. Credit may count towards a Student's Grade Point Average.

Decision

A determination made by an Employee, contractor or other authorised delegate in the course of their duties on behalf of the University....moreA determination made by an Employee, contractor or other authorised delegate in the course of their duties on behalf of the University.

Full-Time Study

A Student will be deemed to be in Full-time Study where they are enrolled in at least 75% of the equivalent full-time load (8 Units) during an Academic Year. A Student enrolled in 3 or more Units in a single Semester may be deemed as full-time for that Semester. Additionally for visa requirements, International Students studying in Australia on a student visa must complete their progra...moreA Student will be deemed to be in Full-time Study where they are enrolled in at least 75% of the equivalent full-time load (8 Units) during an Academic Year. A Student enrolled in 3 or more Units in a single Semester may be deemed as full-time for that Semester. Additionally for visa requirements, International Students studying in Australia on a student visa must complete their program within the time specified on their Confirmation of Enrolment (COE) and therefore must maintain a full-time load per Academic Year.

Notice

A Notice from the University is a document, whether physical or electronic. A Notice may be: given by hand to the addressee or delivered to the address provided by the addressee to the University; or sent by registered or pre-paid mail to the address provided by the addressee to the University; or sent by electronic communication to the University-issued email account provided by the University to...moreA Notice from the University is a document, whether physical or electronic.A Notice may be:given by hand to the addressee or delivered to the address provided by the addressee to the University; orsent by registered or pre-paid mail to the address provided by the addressee to the University; orsent by electronic communication to the University-issued email account provided by the University to a Student during the period of Enrolment until the completion of their program; orsent by electronic communication to the email address provided to the University by an addressee not enrolled at the University.A Notice is taken to be received if:given by hand to the addressee or delivered to the address provided to the University by the addressee; orsent by registered or pre-paid mail - three University Business Days after the date of posting; orsent by electronic communication - at the time that would be the time of receipt under the Electronic Transactions Act 1999 or its succeeding legislation.A Notice that would be deemed to have been received out of business hours or on a non-University Business Day will instead be deemed received on the next University Business Day.

Review of Decision

A merits review of a Decision made by the University in relation to a Student matter where the relevant policy or procedure relating to the matter allows for a review of Decision. The Review of Decision will be undertaken in accordance with the Review of Decision Procedure....moreA merits review of a Decision made by the University in relation to a Student matter where the relevant policy or procedure relating to the matter allows for a review of Decision. The Review of Decision will be undertaken in accordance with the Review of Decision Procedure.

Student

A person who has been Admitted or Enrolled at the University, but has not yet graduated from their Academic Program....moreA person who has been Admitted or Enrolled at the University, but has not yet graduated from their Academic Program.

Unit

This is an indicator of the value of a Course. Most Courses are valued at one Unit. Units are used to track progress towards completing a program. (The term used prior to 2002 to describe a Course)...moreThis is an indicator of the value of a Course. Most Courses are valued at one Unit. Units are used to track progress towards completing a program.(The term used prior to 2002 to describe a Course)

University

The term 'University' or 'USQ' means the University of Southern Queensland....moreThe term 'University' or 'USQ' means the University of Southern Queensland.

University Business Days

The days of Monday to Friday inclusive between 9am and 5pm Australian Eastern Standard Time (AEST), with the exclusion of gazetted Public Holidays for the relevant campus location, plus the closure of the University between 25 December and 1 January in the following year inclusive as specified in the USQ Enterprise Agreement, as well as any closure of the University either at one or se...moreThe days of Monday to Friday inclusive between 9am and 5pm Australian Eastern Standard Time (AEST), with the exclusion of gazetted Public Holidays for the relevant campus location, plus the closure of the University between 25 December and 1 January in the following year inclusive as specified in the USQ Enterprise Agreement, as well as any closure of the University either at one or several campuses in accordance with a direction of the Crisis Management Team.

Definitions that relate to this policy only

Commonwealth Assistance Notice (CAN) (Australian Government - Study Assist definition)

The CAN includes important information about a Student's enrolment, any HELP debt they have incurred or Student Contribution Amount they have paid, and any loan fee they may have incurred.

Keywords

OS Help

Record No

13/452PL

Failure to comply with this Policy or Policy Instrument may be considered as misconduct and the provisions of the relevant Policy or Procedure applied.

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